Returns & Exchanges
Last updated: 23 September 2026
Thank you for shopping with Bonafide.
We understand that sometimes a piece isn't quite right. If you need to return an item, please complete the returns form enclosed with your order and include it with your return parcel.
Change-of-Mind Returns
Bonafide accepts eligible change-of-mind returns subject to the following conditions:
Items must be returned unworn, unused and in new condition.
All original tags must remain attached.
Returns must be received by Bonafide within 7 days of delivery.
Sale items are final sale and cannot be returned or exchanged for change of mind.
Items that do not meet these requirements may not be eligible for a change-of-mind refund or exchange.
Customers are responsible for the cost of returning change-of-mind items to Bonafide.
We recommend using a tracked delivery service when returning an item, as Bonafide cannot be responsible for return parcels that are lost in transit.
Return Address
Bonafide Style
12 Paradise Place
Lake Hawea 9382
New Zealand
Refunds
Once an eligible return has been received and checked, we will process your refund within 5 working days.
Where applicable, refunds will be returned to the original payment method. You will receive confirmation once your refund has been processed.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are not refundable for change-of-mind returns.
Exchanges
If you would like to exchange an eligible item, please contact info@bonafidestyle.co.nz as soon as possible.
We cannot guarantee that your preferred item, size or colour will still be available.
Once your return has been received and approved, your replacement item will be dispatched within 5 working days, subject to availability.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, incorrectly supplied or otherwise does not meet the guarantees provided under the Consumer Guarantees Act 1993, please contact us as soon as reasonably possible at info@bonafidestyle.co.nz.
Depending on the circumstances and your rights under New Zealand consumer law, an appropriate remedy may include a repair, replacement, refund or other remedy.
Where an item is confirmed to breach the Consumer Guarantees Act, Bonafide will also meet its obligations regarding reasonable return or delivery costs where required by law.
The conditions applying to our voluntary change-of-mind returns, including the 7-day return period and final-sale condition for sale items, do not limit your rights under the Consumer Guarantees Act 1993.
Consumer Rights
Nothing in this Returns & Exchanges Policy excludes, restricts or limits any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
Bonafide Style
Email: info@bonafidestyle.co.nz
Phone: 027 297 0308