Terms & Conditions

Last updated: 23 September 2026

These Terms & Conditions apply to your use of the Bonafide Style website, purchases made through our online store and consultation services booked with Bonafide Style.

By placing an order or making a booking with Bonafide, you agree to these Terms & Conditions.

Orders & Payment

All prices are displayed in New Zealand dollars (NZD) unless otherwise stated.

Orders are subject to product availability and successful payment.

Once your order has been received, you will receive an order confirmation email.

If we are unable to fulfil an order, we will contact you and arrange an appropriate solution, including a refund where applicable.

Products

We make every effort to ensure that product descriptions, photographs, colours, sizing information and prices displayed on our website are accurate.

Colours may vary slightly depending on your screen, device and display settings.

Products are subject to availability.

Consultation Bookings

Consultation services can be booked through our online booking system, subject to availability.

When making a booking, you are responsible for providing accurate and complete contact and booking information.

You will receive a confirmation email containing the details of your appointment.

Some consultations may require you to provide information before your appointment so that we can prepare for and provide your service. Personal information provided as part of your booking or consultation is handled in accordance with our Privacy Policy.

Cancellations, Rescheduling & No-Shows

We understand that plans can change. If you need to cancel or reschedule your consultation, we ask that you provide at least 24 hours' notice.

Cancellations or rescheduling made 24 hours or more before your appointment will not incur a cancellation fee.

Where a client cancels or requests to reschedule less than 24 hours before their appointment, a fee of up to 50% of the consultation price may apply.

If a client does not attend their appointment without providing notice, a no-show fee of up to 50% of the consultation price may apply.

We understand that unexpected circumstances can arise. Bonafide may waive or reduce a late-cancellation or no-show fee at its discretion where appropriate.

Any applicable fee is intended to reasonably reflect the loss associated with reserving appointment time that may not be able to be filled at short notice.

Nothing in this cancellation policy limits any rights you may have under applicable New Zealand consumer law.

Consultation Services

We aim to provide all consultation services with reasonable care and skill and in accordance with the service description provided at the time of booking.

Colour and style recommendations are personalised guidance based on the consultation provided. Individual preferences and experiences may vary.

Nothing in these Terms limits any rights or remedies available to you under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

Shipping

Shipping costs and available delivery options are displayed at checkout.

Customers with a rural delivery address must select the Rural Delivery option at checkout. If Standard Delivery is selected for a rural address, an additional delivery charge may be required before the order can be dispatched.

For full information, please see our Shipping & Delivery Policy.

Returns & Exchanges

Our Returns & Exchanges Policy explains our requirements for returns and exchanges.

Nothing in our Returns & Exchanges Policy or these Terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

If you receive a faulty, damaged or incorrectly supplied item, please contact us at info@bonafidestyle.co.nz so we can assist.

Promotions

Promotional codes and discounts may be subject to additional terms, expiry dates or exclusions.

Unless otherwise stated, promotional codes cannot be applied retrospectively or combined with other offers.

Any promotional pricing, availability or conditions will be displayed as clearly as reasonably possible at the time of the offer.

Website Content & Intellectual Property

Unless otherwise stated, photographs, graphics, logos, text, branding and other content on the Bonafide website belong to Bonafide or are used with permission.

You may not reproduce, distribute or commercially use our website content without our permission, except where permitted by law.

Privacy

Your use of our website and booking services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Consumer Rights

Bonafide is a New Zealand business operating in trade.

We operate in accordance with applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in these Terms excludes, restricts or limits any rights or remedies that cannot legally be excluded, restricted or limited under New Zealand law.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated Terms will be published on this page with the date they were last updated. Changes will not affect rights or obligations that have already arisen unless permitted by law.

Contact Us

Bonafide Style
12 Paradise Place
Lake Hawea 9382
New Zealand

Email: info@bonafidestyle.co.nz
Phone: 027 297 0308