Shipping & Delivery Policy
Last updated: 23 September 2026
We want your Bonafide pieces to reach you safely and as quickly as possible. Please see below for information about our shipping options, delivery timeframes and rural delivery requirements.
Shipping Within New Zealand
We currently offer delivery throughout New Zealand.
Standard Delivery: $10
Rural Delivery: $12.50
Free Delivery: Orders over $300
Shipping costs will be calculated and displayed at checkout based on the delivery option selected.
Rural Delivery
If your delivery address is classified as a rural address, please select the Rural Delivery option at checkout.
If a rural address is entered but Standard Delivery is selected, an additional rural delivery charge will apply. We will contact you to arrange payment of the additional charge before your order is dispatched.
Selecting the correct delivery option helps us avoid delays in processing your order.
Processing Your Order
Orders are generally processed and dispatched within 1–3 working days.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Orders placed on weekends or public holidays will generally be processed from the next working day.
Delivery Times
Estimated delivery times after dispatch are:
Urban addresses: approximately 1–3 working days
Rural addresses: approximately 2–5 working days
These timeframes are estimates and may vary depending on your location, courier service, busy periods, public holidays or circumstances outside our reasonable control.
Delivery Address
Please ensure your delivery details are correct before completing your order.
Bonafide is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer at checkout.
If you realise you have entered an incorrect address, please contact us as soon as possible at info@bonafidestyle.co.nz. We will do our best to assist; however, we cannot guarantee that an address can be changed once an order has been dispatched.
Tracking
Where tracking is available, tracking details will be sent to you once your order has been dispatched.
Please use the tracking information provided to monitor the progress of your delivery.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at info@bonafidestyle.co.nz and we will assist you in locating your parcel and, where appropriate, liaise with the courier.
Occasionally, courier delays may occur that are outside our reasonable control. Nothing in this Shipping & Delivery Policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Bonafide Style
Email: info@bonafidestyle.co.nz
Phone: 027 297 0308
We're always happy to help.